Sacred Chi Moxa Stick

Product Return Policy

The Chi Sprout Shop | Keen Chi Balance

At The Chi Sprout Shop, your satisfaction matters to us. We aim to provide high-quality, intentional wellness products, and we’re here to assist if something isn’t quite right.

1. Return Time Frame

Returns are accepted within 30 days from the original purchase date. Items must be received within this timeframe to qualify for a refund or exchange.

2. Condition of Items

To be eligible for return:

• Items must be unused, unopened, and in original packaging
• Products must be in resalable condition

Items showing signs of use, tampering, or damage may not qualify for return.

3. Proof of Purchase

A valid receipt or proof of purchase is required to process all returns. This allows us to verify the transaction and ensure efficient service.

4. Refunds & Exchanges

• Approved refunds will be issued to the original method of payment
• Store credit may be offered as an alternative option
• Exchanges are available upon request (based on product availability)

If requesting an exchange, please specify the item you wish to receive. We will do our best to accommodate your request.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped
• The product arrived defective or damaged

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened personal care products
• Perishable goods
• Customized or special-order items
• Digital products (if applicable)

Please review individual product descriptions for specific return restrictions.

7. How to Initiate a Return

To begin a return:
📧 Email us at keenchibalance@gmail.com
or
📝 Complete the return form available on our website.

Once approved, you will receive detailed instructions for sending your item back.

8. Questions or Concerns

If you have any questions regarding a product or return eligibility, please contact us directly at keenchibalance@gmail.com. Our team is happy to assist and ensure clarity before you ship an item back.

Thank You

Thank you for choosing The Chi Sprout Shop at Keen Chi Balance. We appreciate your trust in our wellness offerings and your understanding of our return guidelines.

Your well-being — and your satisfaction — are always our priority.

Sacred Chi Moxa Stick

Warming • Circulating • Restorative

📦 Packaging & Presentation

The Sacred Chi Moxa Stick is thoughtfully packaged to honor its Traditional Chinese Medicine roots while maintaining a clean, modern ritual aesthetic.

• Protective Tube or Box: Durable kraft or apothecary-style cylinder to preserve freshness
• Material: Eco-conscious, recyclable packaging
• Design: Minimal earth-toned label with subtle meridian-inspired artwork
• Seal: Airtight wrapping to maintain potency and dryness
• Insert: Ritual & Safety Instruction Card included

Designed for safe storage, intentional practice, and altar-worthy presentation.

📏 Size & Specifications

• Length: Approximately 7–8 inches
• Diameter: Approximately 0.7–0.8 inches
• Weight: Approximately 1–1.5 oz per stick
• Burn Time: 60–90 minutes (depending on use)

Each stick is compact enough for easy handling yet substantial enough for multiple ritual sessions.

🌿 Storage Recommendations

To maintain integrity and warmth quality:

• Store in a cool, dry place
• Keep away from humidity and moisture
• Reseal packaging after each use
• Avoid crushing or breaking the stick

Proper storage helps preserve the potency of the mugwort (Ai Ye) and ensures consistent therapeutic warmth

Ritual Intention

The Sacred Chi Moxa Stick is designed not just as a tool, but as a warming ceremony for the body. Its packaging reflects:

• Respect for Traditional Chinese Medicine practices
• Protection of herbal integrity
• Ease of safe, mindful use
• Beautiful presentation for home ritual care