KEEN CHI CLASSES | YOUTH CHI CLASSES

Terms & Conditions

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Keen Chi Balance

Plans, Classes, Services & Website Policies

Last Updated: March 2026

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Welcome to Keen Chi Balance. By purchasing services, registering for classes, participating in events, or using our website, you agree to the following Terms and Conditions. These policies are designed to maintain a safe, respectful, and professional environment for all participants and clients.

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Please review these terms carefully before purchasing any services, plans, packages, or participating in activities offered by Keen Chi Balance.

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1. Overview

Keen Chi Balance provides wellness services including but not limited to:

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• Holistic wellness treatments
• Mind-body movement classes
• Workshops and community events
• Membership plans and class packages
• Wellness products and retail items​

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These services are intended to support general wellness, relaxation, and personal wellbeing. Participation in any Keen Chi Balance program indicates acceptance of these Terms and Conditions.

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2. Eligibility & Participation

Clients must be at least 18 years of age to participate independently in services or purchase memberships unless participating in youth programs with a parent or guardian.​ By registering for services, participants confirm that:

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• They are physically able to participate in the selected activities.
• They understand the nature of the services being offered.
• They will inform the instructor or practitioner of any relevant health concerns or limitations.

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Keen Chi Balance reserves the right to refuse service or participation if necessary for safety, health, or behavioral reasons.

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3. Class Registration & Attendance

Participants are encouraged to register for classes in advance to secure their space.

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• Class sizes may be limited to maintain a comfortable and safe environment.
• Walk-in participation may be allowed when space permits.
• Registration may close once capacity is reached.

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Participants are asked to arrive 10–15 minutes before class to allow time to settle and prepare. Late arrivals may not be permitted once class has begun if it disrupts the experience for others.

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4. Class Packages

Class packages allow clients to attend multiple classes at a discounted rate.

The following policies apply to all class packages:

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• Packages are non-transferable and may only be used by the registered participant.
• Packages must be used within the valid time period specified at purchase.
• Expired sessions may not be eligible for extension or refund.
• Unused sessions do not carry over beyond the expiration date unless otherwise specified.

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Keen Chi Balance may occasionally offer promotions or special packages with specific terms that will be outlined at the time of purchase.

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5. Membership Plans

Membership plans provide ongoing access to classes or services through recurring payments. By enrolling in a membership plan, clients agree to the following:

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• Memberships may renew automatically based on the billing schedule selected.
• Payment will be charged to the payment method provided at the time of enrollment.
• Members are responsible for ensuring payment information remains valid and up to date.

Membership benefits may include:

• Access to certain classes
• Discounts on services or products
• Special event access Membership benefits are available only to the registered member and may not be shared.

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6. Membership Cancellation Policy

Members may cancel their membership plan according to the following guidelines:

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• Cancellation requests must be submitted prior to the next billing cycle.
• Requests may need to be submitted in writing via email or through the booking platform.
• Membership fees already processed are generally non-refundable.

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Failure to cancel before the next billing cycle may result in an additional charge.

Keen Chi Balance reserves the right to update or modify membership offerings at any time.

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7. Appointment & Class Cancellation Policy

We understand that schedules may change. If you cannot attend a class or appointment, please notify us in advance. Standard cancellation guidelines include:

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• Cancellations should be made at least 12–24 hours prior to the scheduled time.
• Late cancellations may result in the session being deducted from a package.
• No-shows may result in the loss of the booked session.

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These policies help ensure fair access to services for all clients.

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8. Refund Policy

Unless otherwise specified, the following refund policies apply:

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• Classes, packages, memberships, and services are generally non-refundable once purchased.
• Retail products may be eligible for return according to the store return policy.
• If Keen Chi Balance cancels a class or event, participants may receive a credit, reschedule option, or refund depending on the situation.

 

Refund exceptions may be considered on a case-by-case basis.

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9. Health Disclaimer

Keen Chi Balance provides wellness services intended to support relaxation, movement, and general wellbeing. These services are not intended to diagnose, treat, cure, or prevent any medical condition. Participants acknowledge that:

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• Practitioners and instructors are not acting as medical professionals unless explicitly stated.
• Participation is voluntary.
• Individuals should consult with a qualified healthcare professional regarding medical concerns.

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Clients assume responsibility for their own health decisions.

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10. Personal Responsibility

Participants are encouraged to listen to their bodies and practice within their own comfort level. Keen Chi Balance instructors may offer guidance and modifications, but participants remain responsible for their own physical limitations and safety.

If any discomfort or injury occurs, participants should stop immediately and inform the instructor.

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11. Youth Participation

Youth programs may be offered with specific policies that include:

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• Parent or guardian consent
• Supervision requirements
• Completion of participation waivers

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Parents are responsible for ensuring that youth participants follow program guidelines.

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12. Code of Conduct

To maintain a respectful and peaceful environment, all participants are expected to:

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• Treat staff and fellow participants with respect
• Maintain a positive and supportive atmosphere
• Follow instructor guidance during activities

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Disruptive or inappropriate behavior may result in removal from a class, event, or program.

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13. Photo & Media Consent

Keen Chi Balance may occasionally take photographs or video recordings during classes or events for promotional purposes. These materials may be used for:

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• Website content
• Social media promotion
• Marketing materials

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Participants may notify staff if they do not wish to be included in photographs.

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14. Intellectual Property

All content on the Keen Chi Balance website, including text, images, graphics, logos, and program materials, is the intellectual property of Keen Chi Balance unless otherwise noted. Content may not be reproduced, distributed, or used without written permission.

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15. Website Use

Users of the Keen Chi Balance website agree to use the site responsibly and lawfully. Users may not:

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• Attempt to interfere with the operation of the website
• Upload harmful or malicious content
• Use website content without authorization

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Keen Chi Balance reserves the right to restrict access to the website if necessary.

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16. Limitation of Liability

To the fullest extent permitted by law, Keen Chi Balance, its owners, instructors, staff, and affiliates are not liable for any injury, loss, or damages resulting from participation in classes, services, events, or use of the website.

Participation in wellness activities carries inherent risks, and individuals voluntarily assume responsibility for those risks.

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17. Changes to Terms & Policies

Keen Chi Balance reserves the right to update or modify these Terms and Conditions at any time. Updates may occur due to:

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• Changes in services or programs
• Legal or regulatory updates
• Operational adjustments

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Continued use of services after policy updates constitutes acceptance of the revised terms.

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18. Contact Information

For questions regarding these Terms and Conditions, please contact:

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Keen Chi Balance
Email: keenchibalance@gmail.com

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We are happy to assist with questions regarding services, plans, or policies.

Keen Chi Balance is dedicated to providing a welcoming environment where individuals can explore wellness practices that support balance, relaxation, and mindful living. By respecting these policies, we can maintain a safe and supportive community for everyone.

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​Thank you for being part of the Keen Chi Balance wellness community.