Chi Time Events – Policies & Agreement

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Cancellation Policy

• Cancellations made 7 days or more before the event date will receive a full refund of any deposit paid.

• Cancellations made 3–6 days before the event may transfer the deposit to a future event within 60 days.

• Cancellations made within 48 hours of the scheduled event forfeit the deposit and may be charged up to 50% of the total event cost, depending on preparation already completed.

• “No-call / no-show” events are charged 100% of the agreed event rate.

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Deposit Policy

• A non-refundable deposit of 30%–50% (depending on event type) is required to secure your date and time.

• Your event is not confirmed until the deposit is received.

• The remaining balance is due:

  • 24 hours before the event for virtual events

  • At setup time or before for in-person events

• Deposits may be transferred once to a rescheduled date if notice is given at least 72 hours in advance.

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Setup & Preparation Policy

• We arrive 30-60 minutes before the event (depending on event type) to prepare the space.

• The client must ensure:

  • The space is clean, accessible, and ready for setup

  • Parking or unloading access is available

  • All lights, sound restrictions, or building rules are communicated in advance

• For outdoor events, the client is responsible for providing shade or indoor backup in case of weather.

• If additional setup time is required due to venue restrictions or special requests, a setup fee may apply.

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Client Agreement

By signing below, you acknowledge that you have reviewed, understand, and agree to the Chi Time Events cancellation, deposit, and setup policies.