Rose Water

Product Return Policy

The Chi Sprout Shop | Keen Chi Balance

At The Chi Sprout Shop, your satisfaction matters to us. We aim to provide high-quality, intentional wellness products, and we’re here to assist if something isn’t quite right.

1. Return Time Frame

Returns are accepted within 30 days from the original purchase date. Items must be received within this timeframe to qualify for a refund or exchange.

2. Condition of Items

To be eligible for return:

• Items must be unused, unopened, and in original packaging
• Products must be in resalable condition

Items showing signs of use, tampering, or damage may not qualify for return.

3. Proof of Purchase

A valid receipt or proof of purchase is required to process all returns. This allows us to verify the transaction and ensure efficient service.

4. Refunds & Exchanges

• Approved refunds will be issued to the original method of payment
• Store credit may be offered as an alternative option
• Exchanges are available upon request (based on product availability)

If requesting an exchange, please specify the item you wish to receive. We will do our best to accommodate your request.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped
• The product arrived defective or damaged

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Non-Returnable Items

The following items are not eligible for return:

• Opened personal care products
• Perishable goods
• Customized or special-order items
• Digital products (if applicable)

Please review individual product descriptions for specific return restrictions.

7. How to Initiate a Return

To begin a return:
📧 Email us at keenchibalance@gmail.com
or
📝 Complete the return form available on our website.

Once approved, you will receive detailed instructions for sending your item back.

8. Questions or Concerns

If you have any questions regarding a product or return eligibility, please contact us directly at keenchibalance@gmail.com. Our team is happy to assist and ensure clarity before you ship an item back.

Thank You

Thank you for choosing The Chi Sprout Shop at Keen Chi Balance. We appreciate your trust in our wellness offerings and your understanding of our return guidelines.

Your well-being — and your satisfaction — are always our priority.

Instructions for Ritual & Daily Use

As a Facial Toner:
After cleansing, mist directly onto the face or apply with a cotton pad. Allow to air dry before applying serum or moisturizer.

Midday Refresh:
Close eyes and lightly mist to hydrate and awaken skin throughout the day.

Pre-Makeup Prep:
Use before makeup application to create a smooth, hydrated base.

After Sun Exposure:
Mist gently to soothe and cool skin.

Ritual Enhancement:
• Add to clay masks for added hydration
• Blend into bathwater for a calming soak
• Use as an energetic aura mist during meditation or grounding practices

Safety & Sensitivity

• For external use only
• Perform a patch test before first use
• Avoid direct contact with eyes
• Discontinue use if irritation occurs
• Keep out of reach of children

Packaging & Size

Our Rose Water is thoughtfully packaged to preserve freshness, purity, and vibrational integrity.

Bottle Type:
• Amber or frosted glass bottle to protect from light exposure
• Fine mist spray top for even application
• Leak-resistant cap for safe storage and travel

Available Sizes:
• 2 oz (Travel / Ritual Size)
• 4 oz (Standard Daily Use)

Design Aesthetic:
• Minimal botanical label
• Soft floral accents
• Clean, apothecary-inspired presentation

Lightweight and elegant — perfect for your skincare shelf, altar space, or wellness travel bag.