Product Return Policy
1. Return Time Frame
- Returns are accepted within 30 days from the date of purchase. Please ensure that items are returned within this time frame to be eligible for a refund or exchange.
2. Condition of Items
- Items must be unused, unopened, and in their original packaging to qualify for a return. If any items show signs of use or damage, they may not be eligible for a return.
3. Proof of Purchase
- Please include a receipt or proof of purchase with your return. This helps us process your return quickly and efficiently.
4. Refund or Exchange Options
- Refunds will be issued in the original payment method. Store credit may also be available. Exchange be offered upon request. If you prefer an exchange, please specify the item you'd like to exchange for, and we'll do our best to accommodate your request.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product). We recommend using a tracking service for your return shipment to ensure it arrives safely.
6. Exceptions to the Policy
- Certain items, such as perishable goods, opened personal care products, or customized items, may not be eligible for return. Please check the product description for any specific return restrictions.
7. How to Initiate a Return
- To initiate a return, please contact our customer service team at keenchibalance@gmail.com or fill out the return form available on our website. Once your return is approved, we will provide you with instructions on how to send your items back.
8. Contact Information
- For any questions or concerns regarding our return policy, please reach out to us at keenchibalance@gmail.com. If you have a specific question about a product or situation regarding returns, it's best to inquire directly with Keen Chi Store for the most accurate guidance.
Our team is here to assist you!
Thank you for choosing Keen Chi Store! Your satisfaction is our priority, and we appreciate your understanding of our return policy.
