Mortar Kitchen Tool

Product Return Policy

1. Return Time Frame

- Returns are accepted within 30 days from the date of purchase. Please ensure that items are returned within this time frame to be eligible for a refund or exchange.

 

2. Condition of Items

- Items must be unused, unopened, and in their original packaging to qualify for a return. If any items show signs of use or damage, they may not be eligible for a return.

 

3. Proof of Purchase

- Please include a receipt or proof of purchase with your return. This helps us process your return quickly and efficiently.

 

4. Refund or Exchange Options

- Refunds will be issued in the original payment method. Store credit may also be available. Exchange be offered upon request. If you prefer an exchange, please specify the item you'd like to exchange for, and we'll do our best to accommodate your request.

 

5. Return Shipping Costs

- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product). We recommend using a tracking service for your return shipment to ensure it arrives safely.

 

6. Exceptions to the Policy

- Certain items, such as perishable goods, opened personal care products, or customized items, may not be eligible for return. Please check the product description for any specific return restrictions.

 

7. How to Initiate a Return

- To initiate a return, please contact our customer service team at keenchibalance@gmail.com or fill out the return form available on our website. Once your return is approved, we will provide you with instructions on how to send your items back.

 

8. Contact Information

- For any questions or concerns regarding our return policy, please reach out to us at keenchibalance@gmail.com. If you have a specific question about a product or situation regarding returns, it's best to inquire directly with Keen Chi Store for the most accurate guidance.

 

Our team is here to assist you!

Thank you for choosing Keen Chi Store! Your satisfaction is our priority, and we appreciate your understanding of our return policy.

Product Care and Use Instructions for Wooden Mortar

 

Congratulations on your purchase of a wooden mortar! Proper care and usage will ensure its longevity and maintain its effectiveness. Follow these instructions to keep your mortar in excellent condition:

 

Care Instructions:

 

1. Cleaning:

   - After each use, clean the mortar with warm, soapy water. Avoid using harsh detergents or abrasive cleaners, as they can damage the wood.

   - Rinse thoroughly with clean water and dry immediately with a soft cloth. Do not soak the mortar in water or place it in the dishwasher.

 

2. Conditioning:

   - To maintain the wood's natural luster and prevent drying, occasionally treat the mortar with a food-safe mineral oil or beeswax. Apply a small amount using a soft cloth, allowing it to absorb for a few hours before wiping off any excess.

 

3. Storage:

   - Store your mortar in a cool, dry place away from direct sunlight and heat sources. Prolonged exposure to moisture or extreme temperatures can warp or crack the wood.

 

Use Instructions:

 

1. Preparation:

   - Ensure the mortar is clean and dry before use. If it has been conditioned, allow it to sit for a few hours to absorb the oil.

 

2. Grinding:

   - Place the ingredients you wish to grind into the mortar. Use the pestle to apply firm pressure and a twisting motion to crush and grind the ingredients to your desired consistency.

 

3. Avoid Hard Ingredients:

   - Avoid using the wooden mortar for very hard ingredients (like nuts or seeds) that could damage the wood. For such items, consider using a stone or ceramic mortar.

 

4. Limit Wet Ingredients:

   - While wooden mortars can handle some moist ingredients, avoid using them for liquid-based mixtures or for prolonged wet grinding.

 

5. Post-Use:

   - After use, clean the mortar as described above. If any strong odors or stains remain, you can rub the surface with a mixture of baking soda and water before rinsing and drying.

 

By following these care and use instructions, your wooden mortar will serve you well for many years to come. Enjoy your culinary adventures!